Support By Phone

US time: 10:00 p.m. (midnight) – 06:00 p.m. (CST), Monday – Friday
European time: 08:00 a.m. – 02:00 a.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

Live Chat

US time: 00:00 a.m. (midnight) – 12:00 p.m. (CST), Monday – Friday
European time: 08:00 a.m. – 06:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

GENERAL F.A.Q

What is the repair policy of Antelope Products?
If a warranty repair is issued Antelope Audio will cover all repair costs and the return shipping expenses.
Install the Latest Device Drivers
Make sure you keep the drivers for your audio interface up to date. This will ensure compatibility with your DAW. You can find driver up...
What type of screws are used for the D-SUB connectors.
Due to recent inquiries about the type of our D-Sub connectors screws, we’d like to point out we’re using non metrical screws (inch type...
Adjust Processor Scheduling
Adjusting the processor scheduling will allow your computer to run your DAW more efficiently. The steps below will walk you through the...
I'm using ThunderboltTM connection and from time to time my unit gets disconnected from the Control Panel. What can I do?
Please ensure you have a genuine Apple certified ThunderboltTM cable. Third party cables might work normally, but can cause a disconnect...
Disabling Screen Saver
Your screen saver may cause issues if it starts while your DAW is running. To turn it off, follow these steps: Right-click on your De...
Can I use a different USB cable?
For stable USB connection with all Antelope Audio devices we always recommend using the original hi-speed cable bundled with your device...
My device is not recognized by the PC. What do I do?
You are advised to connect your audio devices to the USB ports which are directly connected to the motherboard (on most PC configuration...
Will my device function with a Thunderbolt 3 (USB-C) to Thunderbolt 2 adapter?
Our products are compatible with the new Apple computers, which are equipped only with Thunderbolt 3 (USB-C) ports. In order for your de...
Will my device function a Thunderbolt 3 (USB-C) to USB adapter?
Our products are compatible with the new Apple computers, which are equipped only with Thunderbolt 3 (USB-C) ports. In order for your de...