This article will explain how to allow TeamViewer QS on MacOS Catalina so you can connect with our technical support agents.
First open System Preferences
Go to Security & Privacy
On the General Tab , allow apps to be opened from everywhere as on the screenshot below:
Then go to the Privacy Tab , and on the left scroll up/down and find Screen Recording, click on it and you will see TeamViewer on the right hand side, please tick the box there as shown on the screenshot below:
After you tick the box, TeamViewer will ask for a "Reboot", close the TeamViewer application entirely and reopen it.
One of our agents will see you in our TeamViewer system and connect , you would need to click "Allow" once you are prompted.
Once the connection is established TeamViewer will ask for other permission in Security & Privacy. This time Under the Accessibility as shown in the screenshot below:
Tick all boxes of TeamViewer on the right hand side. After that's done , our agent should be able to take control and help you solve your issues!
We hope that was helpful!
Yours Faithfully,
Antelope Audio Technical Support