Telephone Support

We are there for you around the clock, 21 hours/day, Monday to Friday.

North America +1-916-238-1643 01:00 a.m. – 10:00 p.m. (EST)

International +44 19 2593 3423 06:00 a.m. – 03:00 a.m. (GMT)

Pour le Support francophone: +44 20 3389 8108 09:00 a.m. - 17:30 p.m. (GMT+1)

Live Chat

Live Chat is available during the following hours Monday to Friday

International 06:00 a.m. – 06:00 p.m. (GMT)

If you’re trying to reach us outside working hours, we advise you to submit a ticket in our customer support system or leave a voice message.

GENERAL F.A.Q

What is Oven Control?
The quality of the clock is extremely important when high quality audio is desired. Oscillator accuracy is also compromised when exposed...
Antelope Audio OS Compatibility Chart
macOS  11.00 Big Sur Supported *We are still in the process of providing compatibility with M1 Apple Silicon powered Macs, and as such...
Update Network Adapter Driver
If your network adapter drivers are out of date, the ethernet controllers could end up using more resources than they needs, which woul...
What is Acoustically Focused Clocking?
Acoustically Focused Clocking (AFC) and Jitter Management are two critical components to improve audio via clocking. Both are precisely ...
Adjust Power Options
It is recommended to adjust the power options so that your computer does not enter sleep mode, put the hard disks to sleep, or suspend ...
What is Jitter?
For further, detailed information about Jitter, please read the article entitled “Introduction to Digital Clocking“.
Why is Sampling rate and bit depth so important in digital audio?
These are some of the major points in digital audio today. Once an audio signal is transformed into the digital world, it becomes a smal...
Run as Administrator
Running your DAW as an Administrator will help solve many launch and MIDI related issues. To learn how, follow the steps below: Right...
What is the warranty policy on Antelope products?
All Antelope products come with a 24-month warranty for Europe and 12-month for the USA and Asia.
Hard Disk Optimizations
These optimizations will improve disk performance when recording and playing back audio files. Right click on the Windows logo and ch...