Support By Phone

US time: 00:00 a.m. (midnight) – 08:00 p.m. (CST), Monday – Friday
European time: 06:00 a.m. – 02:00 a.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

Live Chat

US time: 00:00 a.m. (midnight) – 02:00 p.m. (CST), Monday – Friday
European time: 06:00 a.m. – 08:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

GENERAL F.A.Q

AFX2DAW Software Update Guide
System & Software Requirements Installation Guide Please read the document thoroughly, make sure your system meets all conditions r...
How can I optimize my computer for the best quality audio performance?
In general terms, try to minimize processes unless absolutely necessary, as they may do nothing to improve your performance. There are n...
Update Network Adapter Driver
If your network adapter drivers are out of date, the ethernet controllers could end up using more resources than they needs, which woul...
What is Oven Control?
The quality of the clock is extremely important when high quality audio is desired. Oscillator accuracy is also compromised when exposed...
What is Acoustically Focused Clocking?
Acoustically Focused Clocking (AFC) and Jitter Management are two critical components to improve audio via clocking. Both are precisely ...
Adjust Power Options
It is recommended to adjust the power options so that your computer does not enter sleep mode, put the hard disks to sleep, or suspend ...
What is Jitter?
For further, detailed information about Jitter, please read the article entitled “Introduction to Digital Clocking“.
Why is Sampling rate and bit depth so important in digital audio?
These are some of the major points in digital audio today. Once an audio signal is transformed into the digital world, it becomes a smal...
Run as Administrator
Running your DAW as an Administrator will help solve many launch and MIDI related issues. To learn how, follow the steps below: Right...
What is the warranty policy on Antelope products?
All Antelope products come with a 24-month warranty for Europe and 12-month for the USA and Asia.