Support By Phone

US time: 3:00 a.m. – 6:30 p.m. (EDT), Monday – Friday
European time: 08:00 a.m. – 23:30 p.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

Live Chat

US time: 3:00 a.m. – 3:00 p.m. (EDT), Monday – Friday
European time: 08:00 a.m. – 20:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

General

Reset My Device To Factory Defaults Complete Guide
This command  is applied to restore your device firmware & software control panel settings to factory defaults. It is also applied,...
Critical Error Failure C L:241/ L:235 FIX
I keep getting the following error message: "CRITICAL ERROR Failure c L:241 E:0 Hardfault_Handler" "CRITICAL ERROR Failu...
Getting Random Clicks & Pops When Using My Device With Thunderbolt over MAC OS FIX
Issue:  I get random Clicks &Pops / Sample Drops  over Thunderbolt on MAC OS within  DAW Recording Session or  Native Media P...
"Golden Boot" firmware re-installation
This particular mode of firmware install is slightly different to an ordinary installation since it wipes the currently installed firmwa...
My Control Panel / Launcher Does Not Display The Serial Number Of My Device
Issue: If you find yourself in a situation where the control panel does not detect the device please check the following steps ...
My Outputs Do Not Work After Updating The Firmware.
Issue: - If you have just installed the firmware on your device and some ofthe outputs or inputs are not working, please perform a f...
How can I update my device firmware using my Antelope Audio Launcher.
In order to update yoru device frimware please follow this arcitle. Open your Antelope Launcher™ software. from the follwing icon: ...
Screen Hardware Recalibration for Zen Tour, Goliath and Goliath HD
At a certain point you don't like the way the touch screen of your interface is recognising your input or you tried recalibrating b...