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Configuring for Windows 10 

To optimize Zen Quadro Synergy Core for Windows 10/11 audio playback and recording: 

1. Enter the ‘Sounds’ options window from the Control Panel; or right-click the speaker icon in the system tray and choose ‘Open Sound settings’. 

2. Make sure the Zen Quadro Synergy Core is chosen under 'Output' and 'Input': 

     ● Under 'Output', the interface should be listed as ' Zen Quadro SC USB Audio Driver Playback 1/2'. There will be 4 pairs of playback devices available. 

     ● Under 'Input', the device should be listed as ' Zen Quadro SC USB Audio Driver Recording 1/2'. There will be 4 pairs of recording devices available.

3. Click 'Device Properties' under 'Output'. Then, click 'Additional Device Properties'. 

4. Enter the ‘Supported Formats’ tab and place checkmarks next to all the available sample rates. 

5. Enter the ‘Enhancements’ tab and disable all enhancements. 

6. Enter the ‘Advanced’ tab and choose any of the available “2 channel, 24-bit” modes from the drop-down menu. Click ‘OK’ to close the window. 

7. Back in Sound settings, click 'Device Properties' under 'Input'. Then, click 'Additional Device Properties'. Enter the 'Enhancements' tab and disable all enhancements. Click 'OK' to close the window. 


     ● If you are experiencing interruptions or failure when using your DAW and trying to playback audio from your OS at the same time, make sure that the device sample rate matches the one of your DAW session. 

     ● In some cases, disabling the ‘Exclusive mode’ functionality from the ‘Advanced’ tabs might help when running multiple playback applications at the same time. 

     ● Disabling the 32kHz sample rate isn’t mandatory, but it might help in general. 

Further Reading - Antelope Audio Knowledge Base Windows 10 Optimization


Configuring for macOS (10.14 and later) 

The security settings in macOS (10.14 and later) may result in no input signal reaching your DAW, despite having everything set up correctly. 

These steps apply when you are using the Zen Quadro Synergy Core in a DAW for the first time: 

1. Launch your DAW and choose Zen Quadro Synergy Core as the input device. The following dialog box will appear (if using Ableton Live 10 Suite, for example): 

2. Click 'OK' and your DAW should function normally. 

However, if the events above did not occur for some reason, or you are using multiple DAWs, you must do a manual tweak for each in 'Security & Privacy' settings: 

1. Click the 'Apple' symbol and choose 'System Preferences'. Head to the 'Security & Privacy' settings menu. 

2. Click the 'Privacy' tab. In the column on the left, choose ‘Microphone’. Make sure there's a checkmark next to any DAW you want to use. 


Note: You may have to click the padlock symbol in the bottom left corner and enter your password to make changes

Install the Unified Driver for macOS 

Zen Quadro SC is a Class Compliant device and can run straight out of the box without a driver installation. However, we recommend installing the Antelope Unified Driver following the steps below to ensure optimal performance and stability.  Navigate to the SYSTEM tab in the Antelope Launcher and click Install on the latest available Bundle version for the Antelope Unified Driver:

To allow the Unified Driver on macOS 10.15 Catalina, 11 Big Sur or 12 Monterey, visit this article.

To allow the Unified Driver on macOS Ventura and Sonoma, visit this article.

To allowing the Unified Driver on Apple Silicon computers, visit this article.

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