Support By Phone

US time: 10:00 p.m. – 07:00 p.m. (PST), Monday – Friday
European time: 06:00 a.m. – 03:00 a.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

FR Phone Number +442033898108 / 09:00 a.m - 17:30 pm (GMT+1) Monday - Friday

Live Chat

US time: 10:00 p.m. – 10:00 a.m. (PST), Monday – Friday
European time: 06:00 a.m. – 06:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.


How to claim microphone emulation codes.
Dear customers, This article will explain in details how to claim your codes for the Edge/Verge emulations. The codes are included w...
Orion 32 HD Control Panel Update Information.
Dear Orion 32 HD Users. We have discovered a minor bug in the latest Control Panel for Orion 32 HD. Antelope Launcher version - 1.7...
About Scheduling, Priorities, and Multimedia Class Scheduler Service (MMCSS)
    To  achieve stability and low-latency the driver needs to process the audio  in real-time. While the driver itself is not CPU-intens...
FPGA Effects Load Chart
FPGA FX availability table.
FPGA FX availability table.
How To Claim Your Code
In order to claim your code, please go to our website Login to your account and go to 'Claim Features'. Cop...
macOS Catalina Workaround - Orion 32, Pure2, Zen Studio, Satori, 10MX, OCX HD, Live Clock
The devices Pure2, Orion 32, Zen Studio, Satori, OCX HD and Live Clock are not officially compatible with macOS Catalina, however there ...
How To Activate Promotional Goodies
If you purchase a device in a promotion please follow the steps bellow in order to activate all your features. Please open the laun...
How to order a spare power supply or spare part for your Antelope Device
To order an external power supply for your interface you would need to send the following information to our repairs team at repairs@ant...
What is DANTE and how it is implemented in the world’s first 64-channel Galaxy Synergy Core
Dante is the number one audio over IP choice for installations, live events, production facilities, and any situation where large volume...