Dear users,
We have recently received multiple inquiries from users who are unable to activate their newly purchased second-hand Antelope Audio devices. In some cases, these devices have been blocked from activation due to being reported as stolen.
While such incidents are rare within our official dealer network, we are promptly notified whenever they occur. In response, we take action by blocking the affected devices from activation, much like how smartphone manufacturers handle similar cases.
Unfortunately, if a product is sold through online second-hand marketplaces or via in-person transactions, there is a risk that it may be a stolen item.
Buying Second-Hand? Here's What to Do:
If you're considering purchasing a second-hand Antelope Audio product, we strongly recommend that you:
Request the serial number of the device from the seller.
Contact our Tech Support team and provide them with the serial number.
We will verify whether the device is clear for activation and inform you of the result.
This simple step can help you avoid purchasing a stolen or blocked unit.
If it turns out the device may have been stolen, we strongly advise you to report the situation to your local authorities.
Thank you for helping us maintain the integrity of the Antelope Audio community.
— Antelope Audio Support Team