This issue occurs when connecting a USB-C device through a hybrid USB-C/Thunderbolt port on macOS.
If you experience this issue, please use adapter USB-C to USB 3 and plug the device in USB 3 port on the Mac.
If you don't have any USB 3 ports, you can use self-powered USB hub.
You might experience lack of power on some ports, then try different ports on your computer/hub.