Support By Phone

US time: 3:00 a.m. – 6:30 p.m. (EDT), Monday – Friday
European time: 08:00 a.m. – 23:30 p.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

Live Chat

US time: 3:00 a.m. – 3:00 p.m. (EDT), Monday – Friday
European time: 08:00 a.m. – 20:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

Troubleshooting

Reset My Device To Factory Defaults Complete Guide
Those commands  are applied to restore your device firmware & software control panel settings to factory defaults. It is also appli...
Critical Error Failure C L:241/ L:235 FIX
I keep getting the following error message: "CRITICAL ERROR Failure c L:241 E:0 Hardfault_Handler" "CRITICAL ERROR Failu...
Getting Random Clicks & Pops When Using My Device With Thunderbolt over MAC OS FIX
Issue:  I get random Clicks &Pops / Sample Drops  over Thunderbolt on MAC OS within  DAW Recording Session or  Native Media P...
"Golden Boot" firmware re-installation
This particular mode of firmware install is slightly different to an ordinary installation since it wipes the currently installed firmwa...
My Control Panel / Launcher Does Not Display The Serial Number Of My Device
Issue: If you find yourself in a situation where the control panel does not detect the device please check the following steps ...
My Outputs Do Not Work After Updating The Firmware.
Issue: - If you have just installed the firmware on your device and some ofthe outputs or inputs are not working, please perform a f...
How can I update my device firmware using my Antelope Audio Launcher.
In order to update yoru device frimware please follow this arcitle. Open your Antelope Launcher™ software. from the follwing icon: ...
Screen Hardware Recalibration for Zen Tour, Goliath and Goliath HD
At a certain point you don't like the way the touch screen of your interface is recognising your input or you tried recalibrating b...
Mobile applications troubleshooting guide
If the mobile app is stuck with a "Searching..." message on its first screen and cannot connect to the device, try the followi...
How to reset the Audio Settings from the Antelope Audio Mac Driver installer.
Firstly pleaseensure your device is connected to the power and to your computer viaUSB or thunderbolt and that you have downloaded the ...