Telephone Support

We are there for you around the clock, 21 hours/day, Monday to Friday.

North America +1-916-238-1643 01:00 a.m. – 10:00 p.m. (EST)

International +44 19 2593 3423 06:00 a.m. – 03:00 a.m. (GMT)

Pour le Support francophone: +44 20 3389 8108 09:00 a.m. - 17:30 p.m. (GMT+1)

Live Chat

Live Chat is available during the following hours Monday to Friday

International 06:00 a.m. – 06:00 p.m. (GMT)

If you’re trying to reach us outside working hours, we advise you to submit a ticket in our customer support system or leave a voice message.

Troubleshooting

Factory Reset Complete Guide
Those commands  are applied to restore your device firmware & software control panel settings to factory defaults. It is also appli...
"Golden Boot" firmware re-installation
This particular mode of firmware install is slightly different to an ordinary installation since it wipes the currently installed firmwa...
My Control Panel / Launcher Does Not Display The Serial Number Of My Device
Issue: If you find yourself in a situation where the control panel does not detect the device please check the following steps ...
My Outputs Do Not Work After Updating The Firmware.
Issue: - If you have just installed the firmware on your device and some ofthe outputs or inputs are not working, please perform a f...
Screen Hardware Recalibration for Zen Tour, Goliath and Goliath HD
At a certain point you don't like the way the touch screen of your interface is recognising your input or you tried recalibrating b...
Ground loop noise issues with Zen Go
• Zen Go Synergy Core is a USB-C bus-powered interface and therefore it requires steady power from the computer ports. It is recommende...
Mobile applications troubleshooting guide
If the mobile app is stuck with a "Searching..." message on its first screen and cannot connect to the device, try the followi...
Windows Audio settings optimisation guide
In this article, we will cover how to make the most out of your Windows audio playback when using an Antelope Audio device. The followin...
How can I update my device using the Antelope Audio Launcher.
This article will show you how to update your device to the latest bundle that includes the latest firmware , control panel, manager ser...
My device is not recognized on Mac/Windows
This article would give you instructions on how to troubleshoot your system if you have problems with device recognition and the Antelo...