Support By Phone

US time: 10:00 p.m. – 07:00 p.m. (PST), Monday – Friday
European time: 06:00 a.m. – 03:00 a.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

FR Phone Number +442033898108 / 09:00 a.m - 17:30 pm (GMT+1) Monday - Friday

Live Chat

US time: 10:00 p.m. – 10:00 a.m. (PST), Monday – Friday
European time: 06:00 a.m. – 06:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

Troubleshooting

"Golden Boot" firmware re-installation
This particular mode of firmware install is slightly different to an ordinary installation since it wipes the currently installed firmwa...
My Control Panel / Launcher Does Not Display The Serial Number Of My Device
Issue: If you find yourself in a situation where the control panel does not detect the device please check the following steps ...
My Outputs Do Not Work After Updating The Firmware.
Issue: - If you have just installed the firmware on your device and some ofthe outputs or inputs are not working, please perform a f...
Screen Hardware Recalibration for Zen Tour, Goliath and Goliath HD
At a certain point you don't like the way the touch screen of your interface is recognising your input or you tried recalibrating b...
Mobile applications troubleshooting guide
If the mobile app is stuck with a "Searching..." message on its first screen and cannot connect to the device, try the followi...
Windows Audio settings optimisation guide
In this article, we will cover how to make the most out of your Windows audio playback when using an Antelope Audio device. The followin...
How can I update my device using the Antelope Audio Launcher.
This article will show you how to update your device to the latest bundle that includes the latest firmware , control panel, manager ser...
My device is not recognized on Mac/Windows
This article would give you instructions on how to troubleshoot your system if you have problems with device recognition and the Antelo...
Critical Error Failure C
This article would provide you with instructions on what to do if the "Critical Error Failure C" message is displayed on your ...
How to completely Uninstall/Reinstall Antelope Launcher
This article will explain how to complete remove all antelope folders and files on your computer and reinstall the antelope launcher. ...