Support By Phone

US time: 10:00 p.m. – 06:00 p.m. (PST), Monday – Friday
European time: 06:00 a.m. – 02:00 a.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

Live Chat

US time: 10:00 p.m. – 10:00 a.m. (PST), Monday – Friday
European time: 06:00 a.m. – 06:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

Thunderbolt™ & USB Audio Interfaces

Lengthy firmware process?
If your firmware update is more then several minutes this means that the updater window didn’t open and you were not able to get the upd...
Antelope Audio Windows Thunderbolt™ Driver
Windows Thunderbolt™ Driver The initial version of the Antelope Audio Windows Thunderbolt driver is now officially released! The driver...
Zen Tour loses connection over Thunderbolt
Uninstall the current driver for the Zen Tour and install the one provided in this link.
Where are the effects computed, CPU or the device itself?
The effects are computed in the Zen Tour.
Facing TB Connectivity issues on OSX older than 10.11.5
Try updating TB bus firmware update from Apple.
Will there be ThunderBolt support for Windows?
We are currently working on ThunderBolt support for Windows.  For more information, please navigate to the following link.
Under what condition the lock light lights up on the Zen Tour screen?
The lock does not light up. This is a bug that recently got reported and we are working to fix it.
I am trying to update my firmware, but once the update finishes I get the message: Update Failed! What should I do?
This might be happening for various reasons. One might be something interrupting the update. Do not move the update panel to the backgro...
Why my MAC doesn't recognize Orion Studio when connected with a Thunderbolt™ cable?
You need to switch the command interface to Thunderbolt™ from the System Menu of Orion Studio by holding the top right button and naviga...
Can you control the Software Control Panel mixer with a MIDI controller?
MIDI controllers can not be used with the Orion Studio Control Panel.