Support By Phone

US time: 00:00 a.m. (midnight) – 08:00 p.m. (CST), Monday – Friday
European time: 06:00 a.m. – 02:00 a.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

Live Chat

US time: 00:00 a.m. (midnight) – 02:00 p.m. (CST), Monday – Friday
European time: 06:00 a.m. – 08:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

GENERAL F.A.Q

Will my device function a Thunderbolt 3 (USB-C) to USB adapter?
Our products are compatible with the new Apple computers, which are equipped only with Thunderbolt 3 (USB-C) ports. In order for your de...
Does the front panel and RS4 talkback only route to the headphone outputs?
The talkback function can be routed to the headphones and monitor outputs as well.
What type of MADI connectors do you use on your products?
Our products are equipped with the SC type MADI connectors.
How to check a device's current firmware/control panel/driver version?
During troubleshooting, you may be required to provide versions of the currently ran firmware, control panel and/or driver of the device...
Premium AFX - Unassignment Guide
This is a step-by-step guide showing how to un-assign your Premium AFX, Edge and Verge claim codes from your Antelope Hardware.     T...
Team Viewer Remote Support Download Link
Thank you for visiting our quick support article,  We are sorry to hear that you are having problems. Click the link below to start...
Goliath Software and Firmware Update Guide
Here’s a step by step guide of how to update your Goliath Launcher from product specified version to unified Antelope Audio Launcher.The...
Antelope Audio System Requirments
  Mac: Apple Mac 2012 or [newer] with available Thunderbolt/USB-C  & USB 2.0/USB3.0. Minimum  macOS 10.10  Yosemite   Recomm...
Orion 32 HD Software and Firmware Update Guide
Here’s a step by step guide of how to update your Orion 32 HD Launcher from product specified version to unified Antelope Audio Launcher...
RMA request information
In order to issue an RA# we will need the following information: 1. Full Name 2. Phone number 3. Email address 4. Full return a...