How may we help you?



1. Please, download and install the Antelope Launcher version 2.5.23 depending on the Operating System you are using:


Windows: 

https://software.antelopeaudio.com/software/antelopelauncher/win/Antelope_Launcher_2.5.23.msi


Mac OS:

https://software.antelopeaudio.com/software/antelopelauncher/osx/Antelope_Launcher_2.5.23.pkg


2. After the Antelope Launcher is installed, you can login with your credentials , update to the latest bundle version your Antelope audio device and start using your Antelope Audio device.




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If you still experience login or update issues, please follow the steps below:


Windows10:

  1. Go to Control Panel/ Programs/ Programs and Features and uninstall the Antelope Audio Launcher
  2. Locate Disk C/Users/Public/.AntelopeAudio and delete the whole folder. (If that is not possible end the task "antelope audio server" from Task Manager)
  3. Empty Trash Bin
  4. Download and install the Antelope Launcher:


  1. Run all updates and log in with your credentials. 
    


macOS:

(NOTE: macOS Monterey is not supported yet!)
  1. Go to Macintosh HD/Users/Shared.
  2. Press cmnd +shift+. in order to make hidden files visible on MAC.
  3. Delete the folder .AnetelopeAudio.
  4. Download and install the Antelope Audio Launcher:
  1. Run all updates and log in with your credentials.

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