Antelope Audio : Customer Support

IMPORTANT NOTICE! On Wednesday, March 20, starting at 06:00 a.m. GMT, our customer registration systems and customer portal will be undergoing 24-hour planned maintenance. Thus, customers may experience problems when registering new devices and downloading software. We'd like to apologise for any inconvenience and thank you for your patience. Sincerely, Team Antelope

Support By Phone

US time: 00:00 a.m. (midnight) – 08:00 p.m. (CST), Monday – Friday
European time: 06:00 a.m. – 02:00 a.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

Live Chat

US time: 00:00 a.m. (midnight) – 02:00 p.m. (CST), Monday – Friday
European time: 06:00 a.m. – 08:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

What can we help you with?

Disable FireWire Networking (FireWire Devices only)

Modified on: Tue, 8 May, 2018 at 6:46 AM

This optimization can help free up bandwidth in the FireWire bus and allow devices to work more efficiently.

Open System Preferences
Click ‘Network’
On the left hand sidebar, click on FireWire/Built-In FireWire/Thunderbolt FireWire (may not be present depending on computer model)
Click on the drop-down menu for ‘Configure IPv4? and choose Off
Click Apply and restart your computer

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Support By Phone

Live Chat

What can we help you with?

Disable FireWire Networking (FireWire Devices only)

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