Antelope Audio : Customer Support

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North America +1-916-238-1643 01:00 a.m. – 10:00 p.m. (EST)

International +44 19 2593 3423 06:00 a.m. – 03:00 a.m. (GMT)

Pour le Support francophone: +44 20 3389 8108 09:00 a.m. - 17:30 p.m. (GMT+1)

Live Chat is available during the following hours Monday to Friday

International 06:00 a.m. – 06:00 p.m. (GMT)

If you’re trying to reach us outside working hours, we advise you to submit a ticket in our customer support system or leave a voice message.

How can we be of help?

Modified on: Tue, 8 May, 2018 at 6:31 AM

This helps prevent power issues with devices that are USB-powered.

Open Control Panel, then click on Device Manager
Open the Universal Serial Bus Controllers menu
Right click on the USB Root Hub in the menu and choose Properties
Go to the Power Management tab and uncheck the box to “Allow the computer to turn off…”
Repeat this for each of the USB Root Hub’s that show up in device manager

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