Antelope Audio : Customer Support

Support By Phone

US time: 3:00 a.m. – 6:30 p.m. (EDT), Monday – Friday
European time: 08:00 a.m. – 23:30 p.m. (GMT), Monday – Friday.

US Phone Number (916) 238-1643 / UK Phone Number +44 1925933423

Live Chat

US time: 3:00 a.m. – 3:00 p.m. (EDT), Monday – Friday
European time: 08:00 a.m. – 20:00 p.m. (GMT), Monday – Friday.

If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

What can we help you with?

Disable USB Power Management

Modified on: Tue, 8 May, 2018 at 6:31 AM

This helps prevent power issues with devices that are USB-powered.

Open Control Panel, then click on Device Manager
Open the Universal Serial Bus Controllers menu
Right click on the USB Root Hub in the menu and choose Properties
Go to the Power Management tab and uncheck the box to “Allow the computer to turn off…”
Repeat this for each of the USB Root Hub’s that show up in device manager

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